OneVoice Nigeria Privacy Policy

1. Introduction

OneVoice Nigeria ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

OneVoice operates in full compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and international privacy standards.

2. Information We Collect

Personal Information:

• Name, email address, and phone number
• Profile information and avatar
• Location data (state, LGA, ward of residence)
• Bank account details (for wallet and payment features)
• Government identification (for verification purposes)

Usage Information:

• App usage patterns and preferences
• Device information and identifiers
• Messages and communications within the app
• Job applications and CV/resume data

Financial Information:

• Wallet transaction history
• Payment processing data (through Paystack/Flutterwave)
• Bill payment records

3. How We Use Your Information

We use collected information to:

• Provide civic engagement services and community features
• Process payments and wallet transactions
• Facilitate job applications and community connections
• Verify user identity and prevent fraud
• Send important notifications about your account
• Improve our services and user experience
• Comply with legal obligations

4. Information Sharing

We do NOT sell your personal information. We may share information with:

• Payment processors (Paystack, Flutterwave) for transactions
• Service providers who assist in app operations
• Government authorities when legally required
• Emergency services when user safety is at risk

5. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage (Supabase)
• Regular security audits and updates
• Access controls and authentication

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Opt-out of non-essential communications
• Export your data

7. Data Retention

We retain your information for as long as:

• Your account is active
• Required for service provision
• Mandated by legal requirements
• Necessary for legitimate business purposes

8. Children's Privacy

OneVoice is primarily intended for users 18 years and older. However, we recognize that JAMB candidates and university applicants may be 16-17 years old.

For users under 18:

• Parental or guardian consent is required
• We collect minimal information necessary for educational services
• Parents can request access, correction, or deletion of their child's data
• Enhanced privacy protections apply to users under 18

9. Location Services

We use location data to:

• Show relevant local government programs
• Connect you with nearby community services
• Provide location-based civic engagement opportunities

You can disable location sharing in your device settings.

10. Third-Party Services

Our app integrates with:

• Paystack/Flutterwave for payment processing
• Supabase for secure data storage
• Expo for app development and analytics

These services have their own privacy policies.

11. Updates to This Policy

We may update this privacy policy periodically. We will notify users of significant changes through the app or email.

12. Nigerian Data Protection

This policy complies with the Nigeria Data Protection Regulation (NDPR) and other applicable Nigerian laws regarding data protection and privacy.